Staffing and Workforce (Safety)

Safer Recruitment Process, evaluating the quality of the skilled workers we are providing for care services, as well monitoring ongoing performance through supervisions and appraisals.

Compliance monitoring to ensure staff meet minimum requirements and demonstrate competence.

Mandatory training structure in place for all staff ahead of working for the service.

Service User Satisfaction

Complaints handling through Radar Healthcare software enabling us to provide a prompt satisfactory resolution.

Feedback and surveys from service users, their families, and staff to inform service improvements.

Working in partnership with the multi-agency networks including local authorities, ICB’s and other commissioning bodies.

Care Practice (Effectiveness)

Clinical consultations to support care planning and risk management for a diverse range of health and social care services.

Robust Contingency Planning in line with health and safety requirements.

Incident management and reporting using Radar Healthcare software to help with shared learning for the service and to improve safety, performance, quality of care as well as monitoring possible safeguarding trends.

Quality Improvement (Efficiency)

Quality Audits for Care Plans, Risk Assessments and other clinical aspects, as well as operational performance.

Monitoring data collection and evaluating trend analysis, with discussions held in senior management and Clinical Governance meetings.

Our in-house Training Academy provides staff with opportunities to enhance their skills, ensuring they meet the care needs of service users and adhere to person-centred care.